Sahas Games may refund or replace only in case of faulty and damaged software and hardware subject to the packaging and casing being returned in good condition. Faulty or damaged software, cases, as well as hardware, must be returned within 14 days from the date of dispatch but with a prior intimation of such via email to contact@sahasgames.in. In the case of hardware, every component part (cables, memory sticks, warranty card, etc.) must be available, for it to be accepted as a return. In case you receive the incorrect product for which you haven’t ordered, it has to be returned in its original packing to us. After investigating such cases, the correct product will be dispatched. Once the ordered item is processed and dispatched, a request for cancellations or replacement of orders duly placed on the website shall not be entertained.
The company provides a refund only in case of the faulty and damaged condition, after investigation.
For PC games, kindly be aware of the high systems requirements before making its purchase as there are no refunds or returns possible for PC games.
Refund will be processed for the cancelled order only through the same mode of payment i.e. payment to the same account which you used during the transaction. For the Credit card/Debit card mode of payment, refund processing time as per the bank’s standard time frame which is approximately 8-10 business days. For the COD/cheque/DD mode of payment, the refund processing time is 15-20 working days. A cheque will be made as per the Billing Name provided. For non-delivered items, a refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.
On a Prepaid order, 3% cancellation charges will be deducted from the refund amount.
All rights reserved with Sahas Games. To be updated, kindly read the Terms and Conditions from time to time.
